Vehicle freight delivery
Exoquad and Exogravity vehicles may require palletized or specialist freight. Delivery arrangements should account for vehicle dimensions, weight, battery classification and unloading access.
Individually quotedShipping & delivery
From confirmed order to careful arrival.
Shipping an adaptive mobility vehicle requires planning for size, weight, batteries, destination access and local import requirements.
Quoted for the destinationVehicle shipping is calculated individually.
Specialist handlingLarge products and batteries need suitable transport.
Inspect on arrivalKeep packaging and document visible damage.
Delivery options
The right method for the product.
Available services vary by product, destination, carrier capability and local regulations.
Parts & accessories
Smaller compatible parts, chargers and accessories may qualify for parcel or courier delivery, subject to size, value and battery-transport restrictions.
Method shown at orderCollection or coordinated handover
Where available, collection or dealer-supported handover can provide a practical opportunity for final setup, operating guidance and ownership questions.
Subject to locationDelivery process
Five stages from order to handover.
Confirm destination
Provide the complete address, postal code, contact details and access information.
Review the quote
Confirm the shipping method, charges, taxes, duties and delivery terms.
Prepare the order
The product is checked, documented and packed for the approved transport method.
Dispatch & coordinate
Tracking or delivery coordination is provided when available from the carrier.
Inspect on arrival
Check the packaging and product before disposal, setup or use.
Shipping quotations
Why vehicle delivery is calculated individually.
A reliable quote needs more than a country name. Product configuration, transport method and destination access can materially change the cost.
Information we need
- Full destination country and postal code
- Residential, commercial or dealer delivery address
- Selected model and configuration
- Required accessories, chargers or spare batteries
- Loading dock, forklift or unloading availability
- Local contact name, telephone and email
What affects cost
Key shipping variables.
01Distance & destination
Route, region, remoteness and local carrier coverage.
02Size & weight
Vehicle dimensions, packaging and total shipment weight.
03Battery transport
Lithium-battery classification, documentation and carrier rules.
04Delivery service
Terminal, curbside, residential, timed or specialist handover.
05Customs & taxes
Import duty, VAT, brokerage and local clearance costs.
06Insurance & value
Shipment value and available freight-protection options.
Access matters
Tell us about narrow roads, stairs, restricted entrances or the absence of unloading equipment before the shipment is booked.
International shipping
Cross-border delivery requires extra coordination.
Availability depends on the destination, product, carrier network, dealer coverage and applicable import or battery rules.
Import responsibility
Unless the written order terms say otherwise, the recipient may be responsible for import permits, duties, VAT, brokerage and local clearance charges.
Product compliance
The buyer should confirm local classification, road-use, registration, insurance and operating requirements before ordering.
Customs information
Accurate recipient details and timely responses to the carrier or customs broker help prevent avoidable clearance delays.
No automatic global availability
A product appearing online does not guarantee that it can be delivered to every country. Request confirmation before placing a cross-border order.
Receiving your order
Inspect first. Unpack carefully.
Documenting the delivery condition protects both the customer and the claim process if something went wrong in transit.
Before signing or accepting
- Count the packages or pallets.
- Check for crushing, punctures, moisture or broken restraints.
- Photograph every side of damaged packaging.
- Ask the carrier to record visible damage where possible.
- Do not refuse delivery unless instructed or clearly necessary.
After opening the shipment
- Keep all packaging until the product has been checked.
- Compare the delivered model and accessories with the order.
- Photograph concealed damage before moving components.
- Do not operate a product that appears unsafe or seriously damaged.
- Contact us promptly with the order and delivery details.
Shipping FAQ
Questions before dispatch.
Written order and delivery terms for a specific shipment take priority over general guidance.
How much does shipping cost?
Vehicle delivery is quoted according to destination, product configuration, shipment size, battery requirements, service level and import arrangements. Contact us with the full postal code for an estimate.
How long will delivery take?
Transit time depends on product readiness, carrier schedules, route, destination, customs and local delivery coordination. Any estimate is not a guarantee unless expressly agreed in writing.
Does a custom build take longer?
Customized Exoquad V2 and Customized Exogravity orders require configuration and preparation before dispatch. Production lead time is separate from carrier transit time.
Can lithium batteries be shipped internationally?
Battery transport is subject to carrier, packaging, documentation and destination rules. Availability must be confirmed for the specific battery and route.
Will I receive tracking information?
Tracking or delivery updates are provided when available. Specialist freight may use scheduled coordination rather than ordinary parcel tracking.
Are customs duties included?
Only if the quotation or order terms explicitly say so. Otherwise, import duty, VAT, brokerage and clearance charges may be payable separately by the recipient.
Can I change the delivery address?
Contact us immediately. Changes may not be possible after dispatch and can cause additional charges, verification requirements or delays.
What if the order arrives damaged?
Keep the packaging, photograph the damage and contact us promptly. Do not operate the product if continued handling or use could create a safety risk.
Can I collect my order?
Collection may be available for certain orders and locations. Arrange it in advance and confirm the vehicle, equipment and loading requirements.
What type of delivery should I expect?
The quotation should identify whether delivery is terminal, curbside, residential, commercial, dealer-supported or another agreed service. Freight delivery may not include unpacking, assembly or indoor placement.
Delivery-terms notice
Shipping availability, costs and timelines are estimates until confirmed in writing for the specific order. Carrier delays, customs reviews, weather, access restrictions and events outside reasonable control can affect delivery. Mandatory consumer rights remain unaffected.
Where should your vehicle be delivered?
Send the model, configuration, country and postal code for a tailored shipping estimate.