These terms govern use of exotekexoquad.shop and purchases made through the website, quotations or related order communications.
Last updated: 30 June 2026Specific written quotation or order terms may supplement these general website terms.
Nothing in these terms excludes or restricts rights or remedies that cannot lawfully be excluded under applicable consumer law.
These Terms and Conditions apply to your access to exotekexoquad.shop, creation of an account, submission of an enquiry and purchase of products or services from the website operator (“we”, “us” or “our”). By using the website or placing an order, you agree to the terms that legally apply to that activity.
You must have legal capacity to enter the relevant transaction. If you act for a company, organization or another person, you confirm that you are authorized to bind them.
We aim to keep product descriptions, specifications, images, prices and availability accurate. Minor appearance differences may occur, and website information may be corrected or updated. Material specifications agreed in a written quotation or order confirmation take priority.
You must not misuse the website, attempt unauthorized access, introduce malicious code, interfere with operation, scrape content unlawfully, impersonate another person or use the website for fraudulent or illegal purposes.
You are responsible for accurate account information, maintaining password confidentiality and activity under your account. Contact us promptly if you suspect unauthorized access.
A quotation is an invitation to place an order unless it expressly states otherwise. Your order is an offer to purchase. A binding contract is formed only when we issue an order acceptance or other written confirmation identifying the accepted products, price and material terms.
Products, components and delivery services remain subject to availability. We may refuse or cancel an order before acceptance for legitimate reasons, including pricing errors, unavailable components, failed payment verification, suspected fraud, destination restrictions or inability to supply safely. Any payment taken for a cancelled, unaccepted order will be handled appropriately.
Pay the amount and currency stated at checkout or in the accepted quotation. Prices may exclude delivery, import duty, VAT, sales tax, brokerage or local charges unless expressly included. The buyer is responsible for charges allocated to them by the written delivery terms or applicable law.
Payment must use an approved method and follow the schedule stated in the order documents. Deposits, staged payments or balances are required only where specified. We may delay preparation or dispatch while payment remains due or requires verification.
Use only checkout or verified invoice instructions. Never send passwords, security codes or full card details through email, chat or a contact form.
We may request reasonable identity, billing, delivery or payment verification. Failure to provide appropriate verification may result in delay or cancellation.
Customized products may be prepared using rider measurements, control preferences, support needs, drivetrain choices, colours, accessories and intended-use information supplied by you. You are responsible for providing complete and accurate information and reviewing the specification before approval.
Production or preparation may begin after you approve the specification and satisfy the stated payment requirements. Later changes are subject to feasibility, revised pricing, component availability and schedule impact.
Change-of-mind cancellation rights may be restricted for products made or configured to individual requirements, to the extent permitted by law. If cancellation is accepted after work begins, reasonable design, component, labour or other committed costs may apply where legally permitted and properly explained.
Recommendations rely on information available during the consultation. No configuration can eliminate every risk or guarantee suitability for every condition. The rider or responsible purchaser must participate honestly in assessment, review the approved specification and follow setup and operating guidance.
Provide only mobility or health-related information reasonably needed for configuration or support. Our handling of personal information is described in the Privacy Policy.
Production, preparation and delivery dates are estimates unless expressly guaranteed in writing. Timing can be affected by configuration, component availability, carrier schedules, customs, weather and events outside reasonable control.
The accepted order should identify the destination, method and charges. Vehicle freight may be curbside, terminal, commercial, residential, dealer-supported or another agreed service. Unless expressly included, delivery may not cover unpacking, assembly, indoor placement or rider training.
Cross-border availability must be confirmed. Unless the written delivery terms state otherwise, the recipient may be responsible for import permits, duties, VAT, brokerage, customs clearance and local compliance.
Risk of loss or damage transfers at the point specified in the accepted delivery terms or, where not specified, as required by applicable law. Legal title may remain with the seller until cleared payment is received where such retention is lawful.
Inspect packaging and products promptly. Photograph visible damage, preserve packaging and notify us using the process described on the Shipping and Returns pages. Do not operate a product that appears unsafe.
Return eligibility depends on product type, condition, customization, order terms and applicable law. Contact us before shipping anything. Unauthorized returns or unsuitable transport methods may be refused where lawful.
Approved refunds are normally issued through the original payment method where practical. Where permitted by law, reasonable deductions may apply for avoidable loss in value, missing parts, damage or costs allocated to the customer. Processing time can also depend on the payment provider.
Report faults or damage with the order number, serial number where available, description, photographs or video, and delivery information. Stop using the product if continued use may be unsafe or worsen damage.
Any commercial warranty is governed by the written warranty terms supplied with the product or order. It may exclude normal wear, misuse, unauthorized modifications, unsuitable charging, accidents, neglected maintenance or damage outside intended use. Mandatory statutory rights remain unaffected.
Use compatible parts and appropriately qualified service providers. Unauthorized repairs or modifications may create safety risks and can affect commercial warranty coverage where legally permitted.
Adaptive all-terrain products do not remove environmental, mechanical or rider-related risks.
Read instructions, understand controls and begin in a controlled environment before attempting demanding terrain.
Evaluate gradients, edges, traction, obstacles, water, weather and escape routes before proceeding.
Check tyres, brakes, controls, fasteners, suspension, batteries and charging equipment at appropriate intervals.
Do not exceed published weight, configuration or operating limits. Use appropriate supports and protective equipment.
The buyer and operator must confirm rules for roads, paths, registration, insurance, access and equipment.
Do not alter structural, braking, steering, battery or control systems without appropriate authorization and expertise.
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability that applicable law does not allow a business to exclude.
For consumers, responsibility for loss is determined by applicable consumer law. For business customers, and to the extent permitted by law, neither party is responsible for indirect, incidental or consequential loss that was not reasonably foreseeable when the contract was formed.
Where the buyer acts in business, any agreed liability cap, excluded category of loss or insurance allocation stated in the quotation or dealer agreement applies to the extent legally enforceable.
We are not responsible to the extent loss results from inaccurate information, misuse, ignored warnings, unauthorized modification, unsuitable third-party parts, inadequate maintenance or unlawful operation, except where applicable law provides otherwise.
Carriers, payment providers and linked websites may operate under their own terms. We remain responsible where the law makes us responsible and do not exclude obligations merely by using a service provider.
Website text, graphics, branding, photographs, layouts, software and other protected materials may not be copied, modified, distributed or commercially exploited without permission, except as allowed by law.
If you submit a review, image or other content, you confirm you have the necessary rights and that it is lawful and accurate. You grant the permissions reasonably needed to display and use it for the purpose explained when submitted.
Personal information is handled according to the Privacy Policy and applicable data-protection law. Cookie choices are described through the website’s consent controls.
Neither party is liable for delay or failure caused by events outside reasonable control, subject to duties imposed by law. The affected party should take reasonable steps to reduce impact and communicate material delay.
The governing law and courts stated in the accepted quotation, invoice or written agreement apply, subject to mandatory consumer protections. If no governing-law term is stated, the applicable law is determined under relevant conflict-of-law and consumer rules.
We may update website terms for future use or orders. The terms accepted when an order contract is formed continue to govern that order unless a lawful written variation is agreed.
If a provision is unenforceable, the remaining provisions continue where legally possible. Delay in enforcing a right is not necessarily a waiver. Contract rights may be transferred only as allowed by the agreement and applicable law.
These terms, the accepted quotation or order confirmation, and policies incorporated into them form the agreement for the relevant transaction. Contact us through the website if you have questions before ordering.
A binding order is formed when we issue a written acceptance or confirmation identifying the accepted products, price and material terms.
Contact us immediately. Cancellation rights may be restricted after individualized work begins, subject to the written order terms and mandatory law.
Not unless expressly guaranteed in writing. Production and transit estimates can be affected by components, carriers, customs, weather and other events.
No. Mandatory rights and remedies that cannot legally be excluded remain available.
Use the governing-law term in the accepted quotation or agreement. Mandatory consumer rules may provide additional protections regardless of that choice.
Ask for clarification about specifications, payments, delivery or customization before approving the purchase.