Identity & contact
- Name and account username
- Email address and telephone number
- Billing and delivery addresses
- Business or organization details
Privacy policy
Your information deserves careful handling.
This policy explains what personal information may be collected through exotekexoquad.shop, why it is used, who may receive it and the choices available to you.
Last updated: 30 June 2026Purpose mattersWe use information for identified business needs.
Choices matterYou can manage consent and exercise privacy rights.
Security mattersWe use safeguards appropriate to the information.
Who this policy covers
Privacy across shopping, support and custom builds.
This policy applies when you browse the website, create an account, place an order, request a quotation, submit a custom-build enquiry or contact support.
Who controls the information?
The operator of exotekexoquad.shop is responsible for deciding how personal information collected through this website is used. Privacy questions can be submitted through our contact page.
What does “personal information” mean?
It means information that identifies you, relates to you or can reasonably be linked to you. Anonymous information that cannot identify an individual is not personal information.
Information we collect
The information needed to serve you.
The exact information collected depends on how you interact with the website and which services you request.
Orders & transactions
- Products and configurations ordered
- Order, invoice and delivery records
- Payment status and transaction references
- Returns, refunds and support history
Custom-build information
- Rider measurements and fit requirements
- Control and support preferences
- Intended terrain and usage needs
- Accessibility or mobility details you provide
Technical & usage data
- IP address and device identifiers
- Browser, operating system and language
- Pages viewed and website interactions
- Cookie and analytics information
Communications
- Enquiries and contact-form submissions
- Emails and support conversations
- Reviews, surveys or feedback
- Marketing preferences
Fraud & security data
- Login and account-security events
- Transaction and fraud-prevention signals
- Abuse, dispute and compliance records
- Consent and privacy-request records
Mobility and health-related information
A custom-build enquiry may include sensitive information about mobility, disability, measurements or support needs. Provide only what is reasonably necessary. Where required by law, we rely on explicit consent or another valid legal basis to process this information for your enquiry or order.
How information is used
Purpose and legal basis.
Depending on your location, privacy law may require a legal basis for each use. The bases below apply where relevant.
| Purpose | Examples | Typical legal basis |
|---|---|---|
| Provide products and services | Accounts, quotations, orders, delivery, returns and customer support | Contract performance and steps requested before a contract |
| Configure adaptive products | Review rider fit, controls, supports and intended use | Contract steps, consent and—where necessary—explicit consent for sensitive data |
| Process payments | Confirm payment status, prevent fraud and maintain transaction records | Contract, legal obligations and legitimate interests |
| Operate and improve the website | Security, analytics, troubleshooting, accessibility and performance | Legitimate interests and consent for non-essential cookies where required |
| Communicate with you | Order updates, enquiries, service notices and requested information | Contract steps and legitimate interests |
| Send marketing | News, product updates and promotions | Consent or legitimate interests where legally permitted |
| Meet legal obligations | Tax, accounting, warranty, safety, disputes and regulatory requests | Legal obligation and legitimate interests |
Cookies & analytics
How the website remembers and measures.
Cookies and similar technologies help the website operate, remember choices, understand performance and—where enabled—support marketing.
Your cookie choices
- Essential cookies may operate without optional consent
- Non-essential analytics or advertising cookies require consent where applicable
- You can use the cookie banner to accept, reject or adjust available categories
- Browser settings can also delete or block cookies
- Blocking some cookies may affect website functionality
Cookie controls
The categories actually available depend on the website configuration. Use the on-site consent tool to review current choices.
Sharing information
Limited sharing for defined purposes.
We may share relevant information with service providers and other parties when needed to operate the store or meet legal obligations.
Payment-card information
When a third-party payment provider processes a card payment, we generally receive transaction status and reference information rather than the full card number or security code.
Retention & transfers
Keeping information only as needed.
Retention periods depend on the type of information, the relationship with you and legal requirements. We consider contract, accounting, tax, warranty, safety, dispute and security needs.
International processing
Some providers may process information outside your country. Where required, appropriate safeguards may include adequacy decisions, contractual protections or another lawful transfer mechanism.
How long are order records kept?
Order, payment-status, tax and invoice records may be retained for the period required by accounting, tax, warranty and legal obligations.
How long are enquiries kept?
Enquiries are kept while they remain active and afterward for a reasonable period to provide continuity, manage disputes and maintain necessary business records.
How long is custom-build information kept?
Relevant configuration information may be retained for quotation, production, fit, warranty, safety and service purposes. Sensitive details that are no longer necessary should be deleted or minimized.
Can information be anonymized?
Information may be aggregated or anonymized so it can no longer reasonably identify an individual. Properly anonymized information may be retained for analysis and improvement.
Your privacy rights
Access, choice and control.
Rights vary by jurisdiction and may be subject to legal exceptions. We may need to verify identity before completing a request.
Access
Request information about processing and a copy of eligible personal data.
Correction
Ask us to correct inaccurate or incomplete information.
Deletion
Request deletion where continued retention is not legally required.
Restriction
Ask us to limit processing in certain circumstances.
Portability
Receive eligible information in a structured, machine-readable format.
Object
Object to certain processing based on legitimate interests or direct marketing.
Withdraw consent
Withdraw consent for future processing where consent is the legal basis.
Complain
Contact the appropriate privacy or data-protection authority.
Marketing choices
You can unsubscribe using the link in a marketing message or contact us. Service and order communications may continue when needed to fulfill a request or contract.
Security & responsibility
Safeguards, not empty promises.
We use administrative, technical and organizational measures intended to protect personal information. No internet transmission or storage method can be guaranteed completely secure.
How you can help
- Use a strong, unique account password
- Keep verification codes and payment details private
- Confirm unexpected requests through a trusted channel
- Sign out when using a shared device
- Contact us if you suspect account misuse
Do you sell personal information?
We do not intend to sell personal information for money. In some jurisdictions, certain advertising or analytics disclosures may be treated as “sharing” or a “sale.” Where applicable, use the cookie controls or contact us to exercise available choices.
Is automated decision-making used?
Fraud-prevention tools may generate risk signals. We do not intend to make decisions producing legal or similarly significant effects solely through automated processing without the notices and safeguards required by law.
Is the website intended for children?
The store is not directed to children who cannot legally consent to data processing or enter a purchase contract. A parent or guardian should contact us if a child has submitted information improperly.
Can this policy change?
Yes. We may update it when practices, technology or legal requirements change. The latest version and revision date will be displayed on this page.
Policy accuracy
This policy should reflect the website’s actual payment providers, analytics tools, marketing services, hosting arrangements and contact details. If those practices change, the policy and cookie controls should be reviewed and updated.
Have a privacy question or request?
Contact us with enough information to identify your request, but never send passwords or full payment-card details.